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1. Scope

This Cancellation and Refund Policy (“Policy”) applies to all services facilitated through our platform, including project postings by Clients and service engagements with Providers.

2. Escrow and Payment Hold 

    • All project fees are deposited by the Client into an escrow account prior to work commencement.
    • Funds remain in escrow until released by milestone approval or automatic release per Section 6.

3. Client‑Initiated Cancellation 

    • Before Provider Acceptance
      • A Client may cancel a posted project at any time before a Provider accepts.
      • 100% of escrowed funds will be returned to the Client within 5 business days.

    • After Provider Acceptance, Before Work Begins
      • If a Client cancels after acceptance but before any milestone work starts, the Client may receive a full refund minus a 5% platform fee.
      • Refunds will be processed within 7 business days.

4. Provider‑Initiated Decline

    • If a Provider declines an accepted project before starting work, all escrowed funds return to the Client in full within 5 business days. No fees apply.

5. Milestone Cancellations and Refunds

    • Incomplete or Unsatisfactory Milestone
      • A Client may request a partial refund if a completed milestone fails to meet agreed specifications.
      • The Client must submit a detailed refund request within 5 days of milestone delivery.
      • The Project Manager will mediate; if mediation finds the Provider at fault, the Client receives a pro‑rata refund for that milestone.

    • Approved Milestone
      • Once the Client approves a milestone or 7 days elapse without dispute, funds are released to the Provider and are non‑refundable.

6. Automatic Release 

    • If the Client does not respond to a completed milestone notification within 7 calendar days, funds automatically release to the Provider.

7. Dispute‑Driven Refunds 

    • For disputes escalated under our Dispute Resolution process, any approved refund is issued within 14 business days after the final decision.

8. How to Request a Refund

    1. Log in and navigate to “My Projects” → select the project.
    2. Click “Request Refund” next to the relevant milestone or project.
    3. Complete the refund form, providing details and supporting evidence.
    4. Our Project Manager will review and respond within 5 business days

      Or
      Directly Mail us at info@theexpertcommunity.com

9. Exceptions 

    • No refunds are available for work approved by both parties.
    • Platform fees are non‑refundable.

10. Contact

For cancellation or refund inquiries, please email support@yourdomain.com.

Last updated: 20/07/2025